Refund Policy

You can ask for a full refund within 7 days of buying a course, as long as both of these are true:

• you have completed no more than 20% of the course’s study topics; and
• you have not taken the course’s final exam or been issued a certificate.

The course notes, questions and exams cannot be taken back once they have been used, which is why a refund is not available after that point.

We will always refund, in full and whatever the dates above:

• a payment that was taken twice for the same course;
• a payment that was taken but never gave you access, which we could not fix; and
• a purchase that we could not deliver because the course was withdrawn.

Email info@wisekew.com from the address on your Wisekew account. Tell us which course you bought and include the payment reference or a screenshot of the payment confirmation. We aim to reply within 3 working days.

• We refund to the same method you paid with. Card and mobile-money refunds are sent through Paystack; how long they take to show up depends on your bank or mobile-money provider, and is often 5 to 10 working days.
• Payments made with cryptocurrency are refunded case by case, in the same currency, for the amount we received.
• Once a refund is made, your access to that course ends. If you bought with an access code, we cannot refund the code, but contact us if there is a problem with it.

This policy does not limit any rights you have under the consumer law where you live.

Wisekew Research and Consulting Company
Sifa Towers, Ring Road Kilimani, Nairobi, Kenya
info@wisekew.com